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| by Aldona K. Valicenti, CIO - Commonwealth of Kentucky | |
| by Sue Colbert, Manager, E-Gov Applications Development, New Jersey Office of Information Technology | |
"The Perfect Answer" Interactive Voice Response (IVR) for... |
by David G. Fay, Vice President - IVR Services, Selectron, Inc |
| by Dr. Jack Snell, Director - Building and Fire Research Laboratory, NIST | |
| by Major F. Riddick, Jr., Chief of Staff to NGA Chairman and Maryland Governor Parris Glendening | |
| by Rich Geissler, Executive Director - International Alliance for Interoperability | |
| by Steve MacDonald, Chief - City of Los Angeles Department of Building and Safety | |
| by Thomas Kepper, Manager - Facilities Materials & Services, Intel Corporation | |
| by Cynthia Wilk, Assistant Director - New Jersey Division of Codes & Standards | |
| by Zofia A. Zager, Director - Fairfax County Department of Public Works and Environmental Services | |